At ikegumi.shop, we are committed to providing you with high-quality pet supplies. If you are not completely satisfied with your purchase, or if the product has quality issues, we are here to assist you. Please read our Return and Exchange Policy carefully before making a purchase.
- Return and Exchange Conditions
Return/Exchange Period: We accept returns and exchanges within 30 days from the date you receive your order. Products must remain in their original packaging and be unused and undamaged (unwashed, unused, and unopened).
Product Condition Requirements: Returned or exchanged items must be in brand-new condition, showing no signs of use or wear, and must include all original tags, accessories, and packaging.
Special Items: The following items are ineligible for return or exchange:
Unless there is a quality defect, we do not accept returns on opened hygiene-related products (e.g., pet nail clippers, pet beds, etc.). - Return and Exchange Process
Return Request: If you decide to return or exchange an item, please contact us within 30 days of receiving your order.
Required Information: When requesting a return or exchange, please provide the following details:
Order Number
Product Name and Quantity
Reason for Return/Exchange (e.g., damaged item, poor fit, etc.)
Return Authorization: Upon receiving your return request, our customer service team will provide you with a Return Authorization and the return shipping address. Returns sent without prior authorization cannot be processed. - Return and Exchange Fees
Return Shipping Costs: Unless the item is defective or we shipped the wrong item, the cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe arrival of your return package.
Refunds: Once we receive and inspect the returned item(s), we will process your refund within 5 business days. The refund will be issued to your original payment method.
Exchange Shipping Costs: If you choose to exchange an item (e.g., due to a poor fit), the shipping costs for the replacement item will be your responsibility. - Refund Processing
Refund Method: Refunds are processed after your returned item(s) have been received and inspected; the funds will be returned to your original payment method.
Refund Timing: Typically, refunds are processed within 5 business days. However, please note that the actual time it takes for the funds to appear in your account may vary depending on your bank or payment service provider’s processing times. 5. Damaged or Incorrect Items
Damaged Items: If your item is damaged during shipping or contains manufacturing defects, please contact our customer support team within 7 days of receiving the item. We will provide a full refund or an exchange, and we will cover the return shipping costs.
Incorrect Items: If we have shipped the wrong item, or if the item does not match your order, please contact our customer support within 7 days of receiving the item. We will provide a free return or exchange service. - Special Circumstances
Expired Items: If the item you receive is expired or nearing its expiration date, please contact our customer support team immediately. We will process a return or exchange for you, or provide a replacement item.
Non-Returnable Items: For certain special items (e.g., clearance or final sale items), we will clearly state on the product page that they are not eligible for return or exchange. Please review the return policy for such items before making a purchase. - How to Return or Exchange Items
Please ship the item(s) you wish to return or exchange—along with proof of purchase (e.g., order confirmation email, receipt, etc.)—to our designated return address. Please ensure the packaging is secure to prevent damage during transit.
The return address will be provided to you after you contact customer support; please ensure you provide the correct return information to avoid processing delays. - Contact Information
Company: Ikegumi LLC
Address: 3120 Flora St, Vidor, TX, 77662
644-52-7348
Email:
robert@ikegumi.shop
support@ikegumi.shop
Phone:
(619) 901-4369
